Frequently Asked Questions

  • We are located at 213 Broadway in Amityville, New York. Appointments Only.

  • Our bakery is open M-F for 6 AM to 6 PM. We make items fresh daily and are available in our Amityville, NY location and our Port Jefferson Station, NY facility.

  • We offer a full selection of baked goods available daily. We also provide a convenient access through our website for your ordering pleasure. We offer delivery locally on most items through third-party vendors.

  • We deliver Wedding Cakes with our professional staff as an additional delivery and setup fee. We offer delivery on certain baked good, dependent on distance and seasonal temperatures. We are happy to provide you an estimate of the shipping cost, just call our store or send us a contact request at contactus@idelhourbakeryinc.com.

  • Our mini dessert set up starts at 150.00/hour and includes arranging of all dessert items onto existing cake stands or ones that you’ve opted to rent from us. For tables where we have designed from concept to execution, those designs are properly measured to scale ad communication with your florist and or rental company is required. You may leave any signs or pr props that you’d like us to incorporate to set up as well. Cake orders only and delivered to the venue and the florals are applied by the florist.

    If you are just wanting to taste our cakes you can absolutely purchase one here.

  • Our tastings are by appointment only. It is a $35.00 fee to schedule the appointment. If your cake is included with your venue or caterer, it is complimentary. A minimum order product budget of $500.00 is required for custom tasting appointments, otherwise we recommend you place an order for the items you would like to consider for you event. You can always give us a call to see when a consultant could meet with you for smaller orders.

    If you are just wanting to taste our cakes you can absolutely purchase one by calling our shop and placing an order.

  • Yes. Please click on shop and you can select and order your favorite cake online.

  • We do require 4 business day’s notice when placing an order not including weekends. Our system allows you to select the earliest date we have available. During certain times of the year, we may halt online sales depending on availability.

  • We recommend placing your order two weeks prior to your social event and three to six months prior to your wedding date. Our wedding cake bookings are booked quickly during the peak seasons of the year. You are encouraged to secure a date with your deposit of fifty percent.

  • All custom orders require a fifty percent deposit in order to secure your order on our calendar. When your order is ready for production the remaining balance is due prior to the cake leaving the store. This includes any additional add-ons you select for delivery and setup.

  • Our pricing is based on the number of servings and the complexity of the design. We always recommend having a few images for inspiration and a budget you feel most comfortable with. We will always help guide you in the right direction.

  • Our cakes are based on number of servings, you can have a one tiered cake or even a three tiered cake to feed your guests. See our serving chart for reference.

  • Our cakes are based on number of servings, you can have a one tiered cake or even a three tiered cake to feed your guests. See our serving chart for reference.

  • Our mini desserts start at $2.50 each and increase depending on types and flavors. Custom designs can be added to some of our desserts for an additional cost.

  • There is a 2 dozen (24) minimum when ordering any of our miniature desserts and a 4 dozen (48) minimum for miniature cupcakes.

  • Due to the perishable nature of our products and how we are unable to control how our products are transported and stored once they leave our shop, Idle Hour Bakery Inc, and its assigns, and or agents, do not accept returns, provide refunds, or exchanges.

    If, for some reason, you are unsatisfied with your purchase and feel it does not match your expectations, please contact our Customer Service Team by emailing cakes@idlehourbakeryinc.com WITHIN 24 HOURS of the date you picked up your order and provide the following information: order number, photos of all angles including product and packaging, a detailed description of the issue and information on how your item was transported and stored. We will make every effort to address your concerns and make sure you are happy with your Idle Hour Bakery Inc experience.

    Due to the perishable nature of our product, all claims submitted after the 24-hour pick-up window or without proper photos, order number, transportation and storage information will not be eligible for re-order or credit. For orders placed through our website, any refund will be processed minus a 5% card processing fee.

  • All online order cancellation requests must be submitted a minimum of five business days prior to your scheduled pick up or delivery date. Custom order cancellations must be made within 60 days of the event date, 50% deposits are non-refundable. Once preparation, product ordering and baking has commenced, there are no refunds provided for cancellations or modifications.

    For order cancellation or modification requests, please contact our Customer Service Team by emailing cakes@idlehourbakeryinc.com. We will do our best to accommodate your needs, however, such requests may not be possible due to the order processing schedule.

  • We deliver from our facility to most venues on Long Island, NY. If your venue is in New York City, an additional charge for delivery will be added to the regular delivery cost based upon the exact location and access to the venue site.

    For your custom order, just send us an address and we’ll be more than happy to provide a quote.

    For your convenience while shopping our online selection, during your checkout process a delivery fee will be provided to you. All of our online orders are delivered between 8am and 7pm Monday through Friday.